Guarantee

1. Scope of warranty

• We provide a 2-year warranty on products purchased in our store (in accordance with EU requirements for durable goods).

• The warranty covers only manufacturing, material or construction defects occurring during the warranty period.

2. Validity period

• The warranty period is counted from the date of delivery, confirmed by the delivery document (invoice/receipt).

• After 2 years from this date, the warranty claim expires.

3. Warranty Exclusions

The warranty does not cover:

• Damage resulting from unprofessional installation, improper use, chemicals/paints/cleaning agents;

• Mechanical damage, scratches, dents occurring after delivery;

• Consequences of natural wear and tear or damage resulting from normal use;

• Products withdrawn from the market or modernized during the warranty period;

• Products purchased in stores other than ours.

4. Warranty claims

To benefit from the warranty, the customer must:

1. Contact Customer Service (e-mail/phone), providing the order number, delivery receipt and description of the defect.

2. Indicate your preferred method of fulfilling your request: repair, replacement with a new item, or partial refund.

3. If your application is accepted, we will send you instructions and a receipt for the cost of returning the product for repair/replacement.

5. Guarantee fulfillment

• Upon receipt of the faulty product, we will verify it within 14 business days.

• After confirmation of a justified defect:

  • The product will be repaired or replaced with a defect-free one;

  • If repair is not possible, we will refund a proportional part of the purchase price.

6. Warranty costs

• If the complaint is justified, we will refund all shipping and return costs.

• In the event of an unjustified complaint, the costs of transport and inspection shall be borne by the customer.

7. Limitation of Liability

• The warranty does not cover indirect losses such as loss of profit, business interruption or damage resulting from the use of a defective product.

• The warranty expires if the product has been modified, used in a manner other than its intended purpose or has naturally worn out.

8. Consumer's right to warranty

• The guarantee does not replace the rights arising from the warranty (consumer claims for physical and legal defects of the product).

• The customer has the right to use both the warranty and guarantee – at his own discretion.