Delivery Information

Scope of delivery

We deliver throughout Poland (including remote or hard-to-reach areas) and to all other European Union countries. We currently do not ship orders outside the EU. Standard delivery is to the address provided (door-to-door service); we do not deliver to PO boxes or addresses not served by courier companies.

Delivery time

Standard delivery times are typically 2 to 6 business days for addresses in Poland and other EU countries. "Business days" means Monday through Friday, excluding weekends and public holidays. Parcels are typically delivered on business days between approximately 8:00 AM and 6:00 PM, and we do not currently offer delivery on Saturdays, Sundays, or public holidays. In the event of unforeseen delays (e.g., due to weather conditions or increased shipping volume during holiday periods), delivery times may be longer – we will make every effort to keep you updated on the status of your shipment. In accordance with applicable consumer law, the maximum delivery time is 30 days from placing your order, unless a different time has been individually agreed. We make every effort to ensure that your goods reach you much faster (within the stated standard time of 2-6 days).

Delivery method

All orders are shipped via DPD courier. Our standard delivery method is door-to-door courier delivery. DPD will deliver your order directly to your door. We do not sell in-store or accept personal pickups – all products are shipped directly from our warehouse to the customer.

Shipping costs

We offer free shipping on all orders. We cover all shipping and packaging costs – no additional shipping fees apply, regardless of the order value or number of products purchased. Free shipping applies from the purchase of just one product (no minimum order value).

Order fulfillment and shipping

We process and ship orders on weekdays, Monday through Friday. We strive to ship as quickly as possible. Orders placed (and paid for in advance) by 1:00 PM on a business day are usually shipped the same day. Orders placed after 1:00 PM, or on weekends or public holidays, are shipped the next business day. If the processing time is extended (e.g., due to a temporary out-of-stock item), we will notify you immediately (by email or phone) of the delay.

Tracking your shipment

Once your package has been shipped, we'll send you a shipping confirmation email. The email includes the tracking number and a link to track your package on the courier's website. If you provided a mobile phone number with your order, DPD typically also sends an SMS with the estimated delivery date (and sometimes a link to redirect the package to a different time or pickup point). You can check the status of your shipment online using the tracking number you receive – the tracking function becomes active within a few hours of shipping.

Delivery and collection of the shipment

• Confirmation of delivery: All courier deliveries require a signature or other confirmation of receipt by the recipient. Upon delivery, please present your ID to the courier (if necessary) and sign for receipt of the package.

• Delivery attempts: DPD couriers typically make two delivery attempts. If the first attempt is unsuccessful (e.g., due to the recipient's absence), a second attempt is typically made the next business day.

• Unsuccessful delivery: If two delivery attempts are unsuccessful, the parcel may be directed to the nearest DPD Pickup point (parcel collection point) and held there for several days for personal collection. The recipient will be notified (e.g., via text message). If the parcel is not collected from the point within the specified time, it will be returned to the sender (back to our warehouse).

• Liability and Insurance: All shipments are insured, and the seller bears the risk of any loss or damage during transportation. This means that our company is responsible for the goods until they are delivered to you.

• Checking the package: We recommend checking the condition of the shipment upon delivery. If the packaging is visibly damaged or shows signs of being opened, it is best to open the package in the presence of the courier, if possible, or immediately upon receipt. If you notice any damage or missing items, please contact our store immediately (preferably by email, including photos of the damage). We will help you resolve the issue as quickly as possible – in accordance with your consumer rights, we will provide a replacement for a full-value item or other appropriate services.

Contact and questions

If you have any further questions regarding your delivery or are unsure about the status of your shipment, please contact our Customer Service Department. We are available by phone at +48 537 248 737 (Monday–Friday, 9:00 AM–5:00 PM) or by email at melanstareu@outlook.com. We will be happy to provide you with any information regarding your delivery and help resolve any issues.